FAQ
What is Ohzen?
Ohzen is a Los Angeles-based, family-owned streetwear brand that merges high-quality craftsmanship with unique, original designs inspired by skateboarding, cars, and artistry.
How do I place an order?
To place an order, browse our online store, add your desired items to the cart, and proceed to checkout. Follow the prompts to complete your purchase.
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and other secure payment options.
Do you offer international shipping?
No, we currently only ship to the lower-48 in the United States.
How can I track my order?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment online.
What is your return policy?
We accept returns and exchanges within 30 days of the delivery date for items in their original, unworn condition. Please visit our Returns & Exchanges page for more details.
How do I start a return or exchange?
Contact our customer service team at info@ohzenofficial.com to obtain a Return Authorization (RA) number. Follow the instructions provided to return your item.
How long does it take to process a refund?
Refunds are processed within 5-10 business days after we receive and inspect your returned item. The refund will be issued to the original payment method.