Shipping Policy
At Ohzen, we are committed to delivering your orders swiftly and efficiently. Here’s everything you need to know about our shipping policy:
1. Shipping Rates and Free Shipping:
- Standard Shipping: Available for a flat rate based on your location.
- Free Shipping: Enjoy complimentary standard shipping on all orders of $120 and over.
2. Processing Time:
- Orders are typically processed within 1-2 business days. Please allow additional time during peak periods or for custom orders.
3. Delivery Time:
- Domestic Orders: Generally arrive within 3-7 business days, depending on your location and chosen shipping method.
4. Order Tracking:
- Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment online.
5. Shipping Restrictions:
- We currently ship to the lower-48 in the United States.
6. Address Accuracy:
- Please ensure your shipping address is accurate and complete. Ohzen is not responsible for delays or issues caused by incorrect or incomplete addresses.
7. Issues with Your Order:
- If you experience any issues with your shipment, such as delays or damages, please contact us at info@ohzenofficial.com. We are here to help resolve any concerns.
For any questions or further assistance, feel free to reach out, we will be with you promptly. Thank you for shopping with Ohzen!